Managing the performance of providers against the Key Performance Indicators specified in the contract is key. It covers service provision, financial risk management, financial forecasting, and monitoring outcomes.
[SLB 270908]
Tips on searching the web:
- You can search for terms such as "board paper" / "strategy" to help to locate Trust papers
Also have a look at our summary of tips on searching the web and visit the Commissioning Specialist Library - a one-stop shop, providing timely and efficient access to high quality information resources for all those involved in commissioning.
Useful keywords for searching HMIC: keyword 1; keyword 2; keyword 3.
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Better metrics
The better metrics project aims to improve the way the performance of health services is measured and monitored by:
- developing metrics that are more relevant to the work of doctors, nurses, and others who provide care to patients
- identifying metrics that are already being used successfully by organisations to monitor and improve performance
- sharing metrics with the Connecting for Health programme, as part of the process for developing electronic patient records, to improve routine monitoring of key clinical areas
The term ‘metrics’ refers to measures of performance, such as indicators, targets, or benchmarks, which are used to assess and monitor the quality of care that patients receive in health services. The Healthcare Commission uses a range of metrics as part of its annual health check. Metrics can also help trusts to set local targets and drive improvements in the quality of their services at a local level.
[SR 170908]
Commissioning for Quality and Innovation (CQUIN) payment framework guidance
From 2009/10 a proportion of providers’ income is conditional on quality and innovation. This guidance introduces the CQUIN payment framework, explaining what local schemes should cover, how the framework is funded, and the support and assurance for local schemes.
[SLB 271208]
NHS Information Centre
The Centre provides a range of helpful resources to help commissioners measure the effectiveness of commissioning
[SLB 191008]
Patient reported outcome measures (PROMs)
Guidance for the national patient reported outcome measures (PROMs) programme was published on Friday 6 February. A letter outlining the implications of PROMS under the terms of the acute contract 2009 and providing a proforma for completion by executive and operational leads, where applicable, is also available on the DH website.
[SLB/SR 190209]
Patient reported outcome measures (PROMs)
Resources available free to anyone having an interest in the use, availability and development of PROMs. Provided by the Patient-Reported Outcomes Measurement Group developed as part of the National Centre for Health Outcomes Development (NCHOD).
[SLB/SR 190209]
Tower Hamlets PCT / Primary Care Contracting scorecard for General Practice (May 2008)
[AG 161008]
Balanced scorecare - introduction and overview
From Birmingham Primary Care Shared Services Agency, Contractor & Financial Services Directorate
[AG 261108]
Quality Development Methodology using a Balanced Scorecard
Primary Care Contracting briefing June 2008 (www.pcc.nhs.uk)
[SR 171208]
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