World class commissioners are focused on developing a vision for healthcare that is owned by the local NHS, with a strong mandate from local people and partner organisations, including local authorities. How are librarians supporting trusts in aspects of this work? Which information resources do they use to do so? 

[SLB 270908]

 

Tips on searching the web: (engage* AND partner*) leadership ("world class commissioning" OR wcc OR commissioning) To limit to NHS papers, try combining your results with: (pct OR "primary care trust" OR nhs) You can search for terms such as "board paper" / "strategy" to help to locate Trust papers   Also have a look at our summary of tips on searching the web and visit the Commissioning Specialist Library - a one-stop shop, providing timely and efficient access to high quality information resources for all those involved in commissioning.   Useful keywords for searching HMIC: partnerships; patient participation; joint working; leadership

 

Working with stakeholders

NHS Foundation Trusts have a duty to engage with local communities and encourage local people to become members of the organisation. Libraries can actively engage with the FT implementers for a direct connection with work to engage local communities.

 

See DH page on FT governance

 

 

Working with community partners

Care Services Partnership Networks

A good selection of policy papers and agreements; with a short summary of each. 

[SLB/DC 190209]

 

 

Engaging with the public and patients

Local healthcare commissioning: grassroots involvement?

Many patients feel that local healthcare commissioning, the process intended to ensure health and care services effectively meet the needs of the local population by engaging with patient representatives, is not working effectively. This report identifies specialist nurses as the best placed healthcare professionals to make commissioning work.

[SLB/SR 230209]

 

Patient information forum

PiF is an independent organisation that promotes high-quality information for patients, carers, and their families.

[SR 220908]

 

Patient Information Service - Guy’s and St Thomas’

An example from LondonLinks Alignment Toolkit. A user group includes current and former patients, local people, carers and volunteers. It meets each quarter to feed back on the service and suggest improvements. A user group also helped develop the tools to evaluate the impact of the patient information service.

[SLB 270908]

 

Patient and public engagement

DH pages on patient and public engagement

[HT 161008]

 

 

Communication

Resources have not yet been identified for this section.  Can you make a recommendation?

 

 

Patient choice

Department of Health page on Patient Choice

Policy and guidance on improving patient choice, including how, when and where patients receive treatment, and giving the public a bigger hand in shaping local care systems.

[SR 22/9/08]

 

 

PCT prospectuses

Durham County PCT prospectus

This is an example of a PCT prospectus from County Durham PCT. It highlights the PCT's priorities in 2008/9 for both local people and potential service providers. [TJ 151208]

 

 

Public consultation

Resources from the Patient and Public Involvement Specialist Library. [TJ 050109] 

 

 

Collaborating with clinicians

Care Services Partnership Networks 

Find key documents on approaches to engagement in aspects of commissioning.

[SLB/DC 190209]

 

Real involvement: working with people to improve health services

This paper states that the NHS needs to have a better understanding of when and how it involves users and how to listen and respond to what it has heard. The guidance in this document will assist NHS leaders to be more confident in their approach to good involvement practice which will lead to better decisions being made.

[TJ 151208]